Privacy Policy

OVERVIEW

We have created this privacy policy to demonstrate our firm commitment to your privacy and protecting your information.

WHY WE COLLECT PERSONAL INFORMATION

Rios Lodge collects personal information to provide enhanced customer service. The information we gather helps us inform you of the latest products, services, and discounts we offer through email newsletters and printed materials.

HOW WE COLLECT PERSONAL INFORMATION

When you sign up for our customer email newsletter, we collect personal data when you contact us to buy Rios Lodge stays or products. All personal information is stored in secure databases.

OTHER SPECIFIC WAYS WE COLLECT AND USE YOUR PERSONAL DATA

Job applications

If you are making a job application or inquiry, you may provide us with a copy of your resume, CV, or other relevant information. We may use this information for the purpose of assessing your application or inquiry. We may also keep this information on file to contact you about future opportunities unless you ask us not to do this.

WHAT PERSONAL INFORMATION IS COLLECTED?

We collect your name, email, phone, and sometimes your mailing address. With job applications, we collect any additional information you supply to us.

WILL THIS INFORMATION BE DISTRIBUTED TO THIRD-PARTY COMPANIES?

No. Rios Lodge does not sell, rent, or share customer information with third-party companies.

WHEN DO WE DISCLOSE PERSONAL INFORMATION?

Rios Lodge does not share personally identifiable information with other businesses or organizations.

ACCESS TO YOUR PERSONAL INFORMATION

You can access and update your personal data that Rios Lodge has on file at any time by emailing us or contacting us by telephone at: USA +1 866 692 6373 or Costa Rica +506 8448 9502.

HOW CAN YOU STOP RECEIVING EMAILS FROM US?

Each email sent contains an easy, automated way for you to stop receiving emails from us. If you wish to do this, simply follow the instructions at the end of any email, or you can call us directly at: USA +1 866 692 6373 or Costa Rica +506 8448 9502.

COOKIES AND SIMILAR TRACKING TECHNOLOGY

A cookie is a piece of text that gets entered into the memory of your browser by a website, allowing the website to store information on your machine and later retrieve it.

Our Site, products, and services may use cookies, unique device identifiers (like Apple ID For Advertisers on iOS devices and Android Advertising ID on Android devices), and other tracking technologies (collectively, “Cookies”) to distinguish you from other users and better serve you when you return to the Site, product, or service, and to monitor and analyze the usage of the Site, product, or service. Cookies also enable our third-party partners and us to track and target the interests of our users to enhance the onsite or in-product experience through content, features, and advertisements.

We, along with our service providers, may also use other Internet technologies, such as Web beacons or pixel tags, Flash technologies, and other similar technologies, to deliver or communicate with cookies and track your use of the Site, product, or service.

WHAT KIND OF 3RD PARTY DATA MIGHT BE COLLECTED WHEN I VISIT YOUR SITE?

Google Analytics

We use Google Analytics 3rd-party audience data such as age, gender, and interests to better understand the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on other websites because we contract with Google and similar companies to target our ads based on information they or we have collected, including information collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

You may opt-out of the automated collection of information by third-party ad networks to deliver advertisements tailored to your interests by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at https://www.aboutads.info/choices/ and edit or opt-out of your Google Display Network ads’ preferences.

FACEBOOK RETARGETING

Facebook Custom Audiences

Rios Lodge uses Facebook Custom Audiences to deliver advertisements to Website Visitors on Facebook based on email addresses we have collected from you with your permission as an e-newsletter subscriber, past or current customer, or inquiry where you voluntarily gave us your email address. Rios Lodge may use the information we collect to display your advertisements on Facebook.

Facebook Pixel

Conversion tracking helps us measure the return on investment of Facebook Ads by reporting on the actions people take after viewing those ads. We create pixels that track conversions, add them to the pages of our website where the conversions will happen, and then track these conversions back to ads we are running on Facebook.

No personal information is contained in or collected using these cookies or pixels.

Opt-Out of All Facebook Remarketing Ads

You may opt out of receiving Facebook ads through your Facebook privacy settings. 

GDPR

Rios Lodge’s collection and use of personal information, third-party cookies and pixels, and third-party email newsletter software meet current GDPR requirements as of this privacy policy update. Subscribers and visitors may opt-out of ads or newsletters at any time, per the privacy policy detailed on this page.

PRIVACY POLICY CHANGES

This policy was updated on October 18, 2023.

CONTACT INFORMATION

If users have any questions or suggestions regarding our privacy policy, please contact us at:

WHATSAPP TEXT OR CALL CR: +506 8448 9502

EMAIL: reservations@rioslodge.com

POST: 
Rios Lodge
105 NW Riverfront St.
Bend, OR 97703